SpinWeb is an Indianapolis-based digital agency, specializing in enterprise website design & digital marketing

Use PSR.exe When You Log a Support Ticket [Quick Tip]

By Sam McKinney | 11.09.2015

The next time you have to report a computer or software problem to your IT team, use the Problems Steps Recorder (available for Windows 7 and up).

Problem Steps Recorder, or PSR.exe, is a useful tool for both users and support consultants.

Here's what you do: 

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How to Get Your Customer Service Issues Resolved Faster

By Nathan Stearns | 07.14.2015

Every day, I solve problems for our clients. I'm on the support team at SpinWeb and I answer your support tickets.


Today, I'm lifting the curtain back to reveal some of our support process and to give you some tips on how to log the perfect support ticket.

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When to Use an XML Sitemap [Quick Tip]

By Stephanie Fisher | 08.04.2014


From the "SpinWeb Support Files" this week, we bring you a question that gets asked occasionally of our support team. Do I need to submit a Sitemap to Google Webmaster Tools?

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Learn to Manage Your Website With Freedom Training Videos

By Michael Reynolds | 11.15.2013

Managing your website content with Accrisoft Freedom is typically a very easy process. Freedom has a number of powerful modules that let you manage web pages, blogs, press releases, events, directories, email campaigns, and forms (plus more).

However, with that much power, you're bound to need a little extra help. Of course you can always contact us for help or training, but you may also want to browse these training videos for a quick overview of how to use each feature of your website.

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