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SpinWeb is an Indianapolis-based digital agency, specializing in enterprise website design & digital marketing

6 Simple Ways to Improve Customer Service

By Stephanie Fisher | 08.04.2015

There is a particular coffee shop in town that I avoid now.

You know the chain, but I'm not naming names. It rhymes with Aw Shucks.

Normally the baristas are pretty friendly, but there's this one. He refuses to say Hello. One time he didn't say a single word for the whole transaction. I ordered, he took my money, he gave me my drink. Not a word. Not a smile.

It was awkward. It was the opposite of a pleasant customer service experience. And I'm easy to please (even though the tone of this post so far is "kids these days!" Maybe I'm turning into a cranky old person).

A. He could smile.

B. He could say "Hi, can I take your order?"

C. He could not be so smug.

Have we gotten so fancy with our handheld gadgetry and too cool for school with our post-post-modern attitudes? Of course this isn't just a problem among baristas or fast food workers. Our B2B interactions could use a little refresher on good customer service, as well.

These six tips are back to basics for any business or organization who wants to improve their customer service game.

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How to Get Your Customer Service Issues Resolved Faster

By Nathan Stearns | 07.14.2015

Every day, I solve problems for our clients. I'm on the support team at SpinWeb and I answer your support tickets.

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Today, I'm lifting the curtain back to reveal some of our support process and to give you some tips on how to log the perfect support ticket.

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May the 4th Be With You: And Other Ways to Build Rapport [Quick Tip]

By Abby Stearns | 05.04.2015

I have a pretty good sense of humor and tend to be a bit sarcastic sometimes. This usually means that I am most comfortable breaking the ice with new prospects by telling a small joke or laughing at myself. When people laugh, they usually relax. And when they relax, I can start to ask the tough questions about what is truly wrong with their website or marketing.

However, there are times when jokes may not be the most appropriate way to build rapport. My brother-in-law faced just that in a conference call with a client one time. It happened to be the 4th of May and once the conversation was ending, my brother-in-law said, "Hey thanks a lot everyone, and May the Fourth be with you!"

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Crickets.... It did not go over well and it turned a good conversation into a tense one very quickly.

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This One Trick Will Totally Impress Your Clients [Quick Tip]

By Heather Lyon | 11.17.2014

Are you ready for this one super top secret trick we use to keep our clients and partners happy?

overcommunicate

Seriously, are you ready...?

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Thin Thinking and Digital Business Integration [Digital Exec]

By Michael Reynolds | 12.17.2013

In this episode of The Digital Exec, we sit down with Gillian Muessig from Moz to discuss the concept of "thin thinking" and how digital is really just reality.

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Business Gift-Giving Etiquette [Digital Exec]

By Michael Reynolds | 11.28.2013

Christmas will be here before you know it. And with it comes gift giving.

In this episode of The Digital Exec, we sit down with Colleen Fanning, Boss at Grey Market Wine, to discuss the ins and outs of business gift-giving etiquette.

If you're feeling stuck when it comes to gifts this holiday season, this episode is for you. We'll have fun chatting about what makes a great business gift. If you want to know how to demystify finding the perfect present for your co-workers (or how to pick out a great bottle of wine), you'll want to listen!

 

Transcript:

Michael: We're live! Michael Reynolds here with the SpinWeb for episode 10 of the Digital Exec. I'm here with Colleen Fanning, CEO of Grey Market Wine. How are you Colleen?

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How to Deliver Great Customer Service on Social Media [Digital Exec]

By Michael Reynolds | 11.12.2013

Your company's got great customer service and a stellar social media presence. But have you ever thought about marrying the two?

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How to Gather Useful Feedback From Your Clients

By Michael Reynolds | 06.03.2013

feedbackDo you know what your customers think about your products and services?

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14 Ways to Show Love to Your Customers

By Michael Reynolds | 02.15.2013

It's Valentine's Day and florists and candy shops everywhere are enjoying a nice bump in sales. Side note: If you need some last-minute ideas, our client, Elfcu, has a nice post on budget-friendly Valentine's Day ideas.

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How to Provide Customer Service on Twitter

By Michael Reynolds | 02.06.2012

TwitterAs I've mentioned to many people before, Twitter is my favorite social network. It's simple, fast-paced, and encourages concise communication; all things that I find very appealing! No matter where you fall in the 5 Stages of 'Getting' Twitter spectrum, there's no denying that it's a powerful network with many practical applications.

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